The majority of employees in organizations have never received conflict-management training, which explains why 67% go out of their way to avoid a colleague when there is a misunderstanding.
Participants acquire tools and build skills that improve relationships while navigating potential danger zones. This allows them to capitalize on the benefits conflict offers. The program focuses on real workplace scenarios so participants learn to immediately apply this knowledge.
Learning Outcomes
- Understand the common triggers and reactions to conflict
- Learn how brain science influences our understanding of conflict
- Discover seven fundamentals required to navigate conflict effectively
- Develop the skills of communicating clear expectations
- Explore and identify how to have productive accountability conversations
- Learn communication skills that can de-escalate conflict when emotions are engaged
- Utilize a personal case study to apply all course concepts to your everyday experiences
This is a great workshop – I highly recommend it. You will gain useful information and leave with practical tools to help guide you through resolving conflict.
Thank you, Yvonne. It’s nice to have a recommendation from someone who has directly experienced the benefit of the workshop.
I still can quote the reasons for conflict and how to navigate through it to repaire and build better relationships. A great course to consider attending. You will certainly have great “A-ha Moments”!
Thank you, Therese. We appreciate the thumbs up!