One of the most important skills we teach in People Skills is the importance of modifying your behavior (i.e., rotating your iceberg) to make a better impact on others. But what are some practical ways to do that?
When you are interacting with someone who tends to think, act, decide, and often talk quickly, here are four practical things you can do to make a better impact:
- INITIATE RATHER THAN REACT: State your opinion on a subject at the first opportunity, before someone asks you what you think. You don’t need to come on strong but be candid and frank, and don’t wait until you are asked. Offering a statement or observation suggests that you are actively involved and thinking.
- MANAGE CONFLICT: Instead of not bringing up problems and risking disagreement, develop and use problem-solving and conflict skills. If you are working with a group, offer your ideas and opinions. Clearly state your position, especially when you disagree. Disagreement only becomes unproductive when dignity is violated.
- CREATE OPTIONS: Allow room for others to offer their ideas. When you avoid the tendency to create one option that is “right”, you can create options that allow for all parties to share in the solution or the win. When you respect another’s ideas, it is easier for that individual to hear your ideas.
- INITIATE CHANGE: When you perceive that some type of change is going to happen, make sure you move toward the change and verbalize any concerns you may have. Ask what and why questions so that your strengths and creativity can move quickly to action.
